Health literacy predicts overall health better than any other factor, according to the American Medical Association (AMA).

The impact of the patient experience in healthcare goes beyond HCAHPS scores. When patients have a good experience, they build relationships with the care team. They are more likely to be engaged in their health. They learn better and make healthy choices.

Around 50% of patients don't get the full benefit of medical treatments because of poor compliance.

While it’s easy to assume that patients who don’t follow doctors’ instructions lack the desire to improve their health, research points to patient education rather than motivation as a driver of non-compliance. In fact, studies show a significant increase in compliance with better patient education.

People associate cleanliness with quality and safety, now even more than before the pandemic. A clean environment builds trust and shows excellence, which affects patients’ overall perception of medical care. A clean facility is associated with higher opinions of staff responsiveness and nurse attentiveness.

No single physician can be an expert in all aspects of care, especially when patients have complex health conditions.

Complex care is common. A typical primary care doctor coordinates with 229 other physicians. Patients on Medicare visit at least two primary care doctors and five specialists every year.

A bedside shift report is a change-of-shift report between off-going and on-coming nurses that takes place at the patient's bedside. It's a key part of the patient's care plan and aims to improve a patient’s safety, understanding of their health conditions, and engagement.

Regular rounding by nursing staff has long been a hospital best practice. Rounding anchors patients throughout their stay with a predictable routine and improved care. It also helps staff.

More and more research shows that bedside conversations with patients can improve both their experience and their outcomes.

For an effective, low-cost way to improve patient experience and boost satisfaction scores, look no further than a whiteboard. A whiteboard in the patient's room is an anchor point, full of essential details to keep patients informed and engaged throughout their stay.