The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey just shifted from voluntary to mandatory. With some vendors offering real-time data access, you may already be seeing survey results.  

Hospitalized patients often struggle with sleep due to a variety of factors, like pain, noise, and medication changes. Yet rest is crucial to recovery, so it’s important to facilitate restfulness during hospitalization. It’s so important, in fact, that the new HCAHPS survey added two new questions asking specifically about rest.

Big changes came to the HCHAPS survey on January 1, 2025. You have probably heard the buzz about the new questions, but that isn’t the only update. The HCAHPS project team also made a number of administrative changes designed to make the survey more relevant and to help capture data from underrepresented groups. 

The healthcare landscape is constantly evolving, so it’s not surprising that CMS (Centers for Medicare and Medicaid Services) is changing the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey to modernize it for 2025.

As a key part of the patient experience, and the focus of multiple HCAHPS questions, staff responsiveness can make or break the quality of a hospital stay. 

People associate cleanliness with quality and safety, now even more than before the pandemic. A clean environment builds trust and shows excellence, which affects patients’ overall perception of medical care. A clean facility is associated with higher opinions of staff responsiveness and nurse attentiveness.