The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey just shifted from voluntary to mandatory. With some vendors offering real-time data access, you may already be seeing survey results.  

The HCAHPS survey measures the patient experience over a wide range of domains, from environmental cleanliness to staff responsiveness. Communication is another theme across many domains, and for good reason: Without clear communication, patients cannot be engaged members of the care team.