Hospitalized patients often struggle with sleep due to a variety of factors, like pain, noise, and medication changes. Yet rest is crucial to recovery, so it’s important to facilitate restfulness during hospitalization. It’s so important, in fact, that the new HCAHPS survey added two new questions asking specifically about rest.

People associate cleanliness with quality and safety, now even more than before the pandemic. A clean environment builds trust and shows excellence, which affects patients’ overall perception of medical care. A clean facility is associated with higher opinions of staff responsiveness and nurse attentiveness.