Healthcare is a partnership between the provider guiding the healthcare journey and the patient taking steps toward better health. Engaged patients have the knowledge, confidence, and skills to take those steps. They understand their healthcare and are more likely to take an active role in it.

Actively engaged patients understand their health well and feel empowered to take proactive health management measures. Daily decisions like eating a healthy diet, taking medications correctly, or getting exercise come naturally, leading to better outcomes.

Big changes came to the HCHAPS survey on January 1, 2025. You have probably heard the buzz about the new questions, but that isn’t the only update. The HCAHPS project team also made a number of administrative changes designed to make the survey more relevant and to help capture data from underrepresented groups. 

Regular rounding by nursing staff has long been a hospital best practice. Rounding anchors patients throughout their stay with a predictable routine and improved care. It also helps staff.